FAQs

For a secure and seamless payment process, we utilize Shopify Payments powered by Shopify. Your payment details are protected, ensuring your safety.

To apply a promo code, simply enter it in the "Discount Code" field at checkout. Make sure it's entered correctly before completing your purchase, as entering it after checkout may not be possible.

Absolutely! Once your order is dispatched, you will receive automated tracking information via email. This allows you to follow your package until it arrives at your home. Track Your Order

If you have any questions about your order, our dedicated customer support team is here to help. Feel free to contact us at Support@IceLoo.shop. For faster assistance, please include your email address and order number.

To modify or cancel your order, please reach out to Customer Service at Support@IceLoo.shop. We will do our best to accommodate your request. Please note that once an item has shipped, cancellations may not be possible. For further details, review our Refund and Return Policy.

If you experience any delays or problems with receiving your order, we recommend contacting the carrier first to confirm the delivery address. Additionally, providing a phone number can help in filing a carrier claim to locate your package, which typically resolves within a week.

After your return is approved, keep track of the return tracking number. Once the item reaches our facility, we will process your refund quickly within 2-3 business days.

For products that need assembly, instructions are provided within the product packaging. If you require further assistance, please reach out to our customer service at Support@IceLoo.shop, and we can provide online instructions for your product.