Refund policy

Cancellation Policy

You are permitted to cancel your order and obtain a refund before it is dispatched. After shipment, please wait for the item to arrive before initiating the return process.

Returns & Exchanges

We strive to ensure you are completely happy with your purchase. Most items in unused condition can be returned within 30 business days following delivery.

  1. Contact our Customer Service team to initiate a return and include details about the item(s) and your reasons for returning them.
  2. Once you receive the return guidelines from us, ensure the item(s) are packed in their original packaging.
  3. Return the item(s) according to the provided instructions. We will share the return address and shipping details once your return request is approved. (Note: Returns that are not authorized will be refused).
  4. The majority of returns will be processed within 5 business days of our receipt of your package.

Return Conditions

You have a period of 30 business days from the date of delivery to decide if an item meets your needs. Please reach out to us within this timeframe for any returns or exchanges.

For a return to be valid, the item must be unused and in its original packaging, accompanied by a receipt or proof of purchase.

Please refrain from sending your return directly to the manufacturer.

Return Charges

If the return is a result of our error (such as incorrect or faulty items), we will process a full refund.

If you are returning an item based on personal preference (e.g., dissatisfaction with the product or ordering the wrong size), a full refund will still be issued.

There will be no restocking fee for returns.

Refunds (if applicable)

After we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

If your refund is approved, it will be processed within 10 business days back to your original payment method.

Delayed or Missing Refunds (if applicable)

If you do not see your refund, first check your bank account. Then, reach out to your credit card provider, as processing times may vary.

If the problem persists, contact your bank. For further assistance, please email us at Support@IceLoo.shop.

Sale Items (if applicable)

Only items sold at regular price qualify for refunds; items purchased on sale are not eligible for refunds.

Exchanges (if applicable)

Exchanges are offered only for items that are defective or damaged. To begin an exchange for the same item, please email us at Support@IceLoo.shop.

Delivery times for exchanged products may vary based on location.

Return Address

To start a return, please contact us at Support@IceLoo.shop. We will provide you with a return shipping address once your request is approved; returns submitted without prior authorization will not be accepted.

We are eager to assist you. Please reach out to us at:

Email: Support@IceLoo.shop